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Support Engineer

What you will really do

We are looking for a Support Engineer that will make it his or her mission to work on Angelcam customers' happiness. We see the perfect Engineer as a native English speaker (or an equivalent if you're not one) with technical background and the ability to communicate with customers through live chat, email and phone.

Your daily tasks, as a member of the support team, will include squashing every so-called ticket in the support queue as quickly as possible and getting on the phone with customers to help them connect their IP cameras to their cloud-based apps. We would love to find a candidate who lives in Prague, Czech Republic and is willing to be helping customers in US time zones. Occasional remote work is possible.

Know-How

  • Windows admin level, ideally Linux and Mac as well
  • experience with 1st - 3rd level support, networks and cloud computing
  • excellent in communication and customer support
  • understanding of IP cameras and experience with streaming video is an advantage

Additional Information

With thousands of paying customers (and even more non-paying users) our product-market fit has been validated. But we still have a greater vision up our sleeves that offers a lot of searching and prototyping challenges and opportunities.

The code sample we are happy to share

Want to meet our team first?

Out team breakfast is ready every Thursday @ 9:30 AM, so simply stop by and meet us all. We are happy to chat about our products & technologies, answer any of your questions and get to know you better.

Join the breakfast

Interested to get more information?

Barbora Balážiková